FAQ
Answers on when a card is required, plan changes, e-signatures, broadcasts, photo uploads, support hours, and the military and veteran discount.
Plans & billing
When do I need a card?
No card is required today. PaceCount requires a card 3 days after you create the workspace. If you don't add one, the workspace locks until you choose Fundamentals, Essentials, or Pro at checkout.
How do e-signatures work on each plan?
Fundamentals includes 5 e-signatures per calendar month. Essentials includes 10, enough for service agreements and signed customer forms without a separate e-sign tool. Pro raises that to 50 per month and unlocks reporting, broadcasts, and higher scale limits. Usage resets each month; you can track it in Settings → Licensing.
Can I send broadcasts to my customers?
Yes! The Pro plan includes Broadcasts — a built-in tool to send up to 1,500 emails per month directly to your customer base. Send promos, seasonal reminders, or service updates to keep your business top of mind.
Can I upgrade or downgrade at any time?
Yes. Switches among Fundamentals, Essentials, and Pro are immediate and prorated. There is no downgrade to Free.
Do you offer a military discount?
Yes. Eligible military and veterans get 30% off Essentials and Pro. The discount does not apply to Fundamentals. Contact Support to verify and apply the discount. It is not automatic at checkout.
Using PaceCount
How do I receive customer requests?
You get a custom-branded portal link. Customers click it, pick a service, provide details, and submit. No passwords, no phone calls. Requests come in passively while you're out working. When they're ready, close with a signed agreement and collect the deposit.
What are Automations and Events on Pro?
Two Pro features, both currently in beta. Automations run recurring work for you — like emailing a report on a daily, weekly, or monthly schedule. Events let you run capacity-based classes and group sessions that customers register for, separate from your one-on-one appointments. You turn each on from your workspace settings.
Can users upload photos to their requests?
Yes. On Fundamentals, Essentials, and Pro, customers can attach photos directly to their service requests during intake. Great for documenting job sites, showing damage, or providing visual context before you even arrive.
Support
What kind of support do you offer?
Start with our Help Center — step-by-step guides for both customers (booking, account, privacy) and business owners (setup, payments, scheduling, staff, and more). Need more? Call our support line or send a message from the Support page, and we'll follow up during business hours (6 AM–6 PM ET, Monday–Friday).