Notifications Overview

PaceCount sends notifications to keep you and your customers informed as bookings move through their lifecycle. You control which messages send from Settings → Notifications.

Two audiences

Notifications are organized by who receives them:

• Customer — confirmations, reminders, and updates about their own appointments and paperwork.
• Admin — alerts to you and your team, such as when a customer signs a service agreement.

Each notification type has its own toggle, so you can turn individual messages on or off per audience.

Common notification types

• Appointment confirmations and updates
• Reminders before appointments and payment due dates
• Intake and verification emails (the sign-in link a new customer receives)
• Service agreement ready-to-sign and signed confirmations

Channels

Depending on your plan and setup, notifications can go out by email, in-app, and text message. Email works on every plan; SMS is available on higher plans.

Customize the look

You can preview and adjust the email theme so notifications match your brand. Combined with branding, your customers get a consistent, professional experience.

Common questions

• A customer said they didn't get an email. Ask them to check spam, and confirm the relevant notification toggle is on in Settings → Notifications.
• Can I stop a specific email without turning off everything? Yes. Each type has its own toggle per audience.